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Refund Policy
Effective Date: 01-04-2025
We want you to be delighted with your purchase. If you're not completely satisfied, our return and refund policy is designed to be simple and fair.
1. Eligibility for Returns
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Return requests must be made within 7 days of receiving your order.
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Products must be unused, in original packaging, and include the invoice.
2. Non-Returnable Items
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Personalized or custom-made jewelry.
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Gift cards, discounted items, or items marked as final sale.
3. Return Process
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To initiate a return, contact us at [support@riwaayatjewels.com] with your order details.
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Once approved, ship the item back to our return address.
4. Refunds
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Once your return is received and inspected, we’ll issue a refund within 5–7 business days to your original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
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We allow exchanges for the same product in a different size or color, subject to availability.
