Refund Policy

Effective Date: 01-04-2025

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We want you to be delighted with your purchase. If you're not completely satisfied, our return and refund policy is designed to be simple and fair.

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1. Eligibility for Returns

• Return requests must be made within 7 days of receiving your order.

• Products must be unused, in original packaging, and include the invoice.

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2. Non-Returnable Items

• Personalized or custom-made jewelry.

• Gift cards, discounted items, or items marked as final sale.

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3. Return Process

• To initiate a return, contact us at [support@riwaayatjewels.com] with your order details.

• Once approved, ship the item back to our return address.

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4. Refunds

• Once your return is received and inspected, we’ll issue a refund within 5–7 business days to your original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

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5. Exchanges

• We allow exchanges for the same product in a different size or color, subject to availability.